Machina Maximus Return Policy
Machina Maximus offers a 30 day money back SATISFACTION guarantee on all machine purchases in like new condition. Buyer to pay return shipping.
After 30 days we offer a flat rate repair service of $175 for US sales and $275 for international sales, shipping included. Repair offer is voided if equipment has been subject to abuse.
To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items.
Machina Maximus accepts returns up to 30 days from the time it was purchased.
1. Email us and request the required RMA # for your return: firstname.lastname@example.org
2. Pack your merchandise securely in the original packaging and adhere your return shipping label and your RMA # to the outside of the package. Please ensure no other shipping labels are visible.
3. You are responsible for all tracking information and insurance. Machina Maximus is not liable for return shipments that don't include our return shipping label. RMA # is still required if you use your own shipping method. All other policies apply.
36 West Fayette Avenue Suite 2
84101, Salt Lake City, Utah
Attn: Returns Department
Please allow 1 week for your return to be received and processed. Most returns are processed within 3 business days of receipt in our warehouse. We will send you an email confirming your return has been processed. Your refund will be credited back to the original method of payment.
DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER
1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
2. Gather the following documentation:
• Machina Maximus Order Number
• Freight Tracking Number
• Photographs and description of damage
E-mail email@example.com or call us at 1-406-581-7354 with the above documentation and we will be happy to work with the freight company to process a damage claim.
Thank you for your shopping with Machina Maximus.